A catalog of users complaints from both DontBuyBenz.com and other forums on the internet.
20 Reasons Not to Buy a Mercedes
When considering a luxury vehicle, Mercedes-Benz often tops the list for many prospective buyers. While the Mercedes name is one that often commands respect, beneath the gleaming exterior and plush interiors lie some potential pitfalls that may warrant some reconsideration. From sky-high purchase prices to expensive maintenance costs, owning a Mercedes-Benz comes with its fair […]
… and now the BBB.
The United States Better Business Bureau (BBB) has quite a depot of complaints, both new and old. https://www.bbb.org/us/ga/sandy-springs/profile/new-car-dealers/mercedes-benz-corporate-offices-0443-27968669/complaints
Mercedes-Benz USA Appoints Nicolette Lambrechts as Vice President of Customer Services
Sep 4, 2025 – Atlanta. Mercedes-Benz USA (MBUSA) today announced the appointment of Nicolette Lambrechts as Vice President of Customer Services, succeeding Jee-Sop Kim, effective November 1, 2025. Lambrechts will join the MBUSA executive team in Atlanta, Georgia. “We are pleased to welcome Nicolette back to the North American leadership team. Her global perspective, extensive experience […]
Electrical and Cooling Errors in 2023–24 GLC SUVs
Date: January 20, 2024Content:Owners of 2023–24 GLC SUVs report major electrical gremlins and cooling-system malfunctions—even in brand-new loaner units. Check-engine lights, cooling errors, and stranded drivers due to software and hardware issues.Categories: Electrical, Cooling, ReliabilityTags: GLC, software bugs, stranded owners “My Mercedes service rep told me the newest generation of SUVs are having lots of […]
20 Reasons Not to Buy a Mercedes
When considering a luxury vehicle, Mercedes-Benz often tops the list for many prospective buyers. While the Mercedes name is one that often commands respect, beneath the gleaming exterior and plush interiors lie some potential pitfalls that may warrant some reconsideration. From sky-high purchase prices to expensive maintenance costs, owning a Mercedes-Benz comes with its fair […]
Brand-New 2025 Mercedes Swaying & Dealer Won’t Fix It
Date: May 2025Content:Bought a brand-new 2025 Mercedes just a few weeks ago. At freeway speeds, the car sways significantly. Dealership says a bent suspension component—but denies warranty coverage. I’ve never hit anything, so I suspect a pre-delivery defect. Dealer unwilling to take responsibility. Is lemon law my only recourse?Categories: New Car Defect, Suspension, Warranty DisputeTags: […]
2024 GLS 450 Phantom Auto‑Braking Nightmare
Date: June 15, 2024Content:We purchased a 2024 GLS 450 new, and it’s been randomly executing emergency braking around 25 times in non-emergency situations—super unsafe. Dealers have tried 4 repairs over 44 days of downtime. Mercedes USA seems to ignore it. Buyer beware.Categories: Safety, Automatic Braking, Dealer ServiceTags: GLS 450, phantom braking “The car has randomly executed the emergency […]
2024 Leather Seat Cracking in Under‑1‑Year‑Old Mercedes
Date: June 15, 2025Content:A prospective buyer inspecting a used 2024 Mercedes with brown leather seats discovered small cracks on the driver’s seat at just 8 months old—raising serious concerns over material durability and overall build quality.Categories: Interior Quality, Used Vehicle InspectionTags: leather cracking, interior wear “Looking to buy an used 2024 Mercedes with brown leather […]
Electrical and Cooling Errors in 2023–24 GLC SUVs
Date: January 20, 2024Content:Owners of 2023–24 GLC SUVs report major electrical gremlins and cooling-system malfunctions—even in brand-new loaner units. Check-engine lights, cooling errors, and stranded drivers due to software and hardware issues.Categories: Electrical, Cooling, ReliabilityTags: GLC, software bugs, stranded owners “My Mercedes service rep told me the newest generation of SUVs are having lots of […]
